Shipping & Returns
Shipping
For any questions please contact us by emailing orders@kongsgaardwine.com or by calling 707-226-2190.
Shipment
We use the specialty wine shipping company VinFillment to pack and ship our wine. VinFillment will notify you by email when your order ships. Utmost care is given to assure safety in shipment.
It is not possible to pick up wine at the winery.
Pick-Up at VinFillment
With prior arrangement, wine may be picked up at VinFillment in American Canyon, just south of Napa. Select CA as the shipping state and then Pick-Up VinFillment. A $20 pick-up fee and California sales tax will apply.
Alternative Shipping
You may ship to a state where we cannot by using a third-party wine shipping or storage company — enter the shipping company and address in the shipping fields. Destination state sales tax may apply.
If we do not ship to your state, you may use a third-party wine shipping or wine storage company that does. Several local third-party shippers are programmed into the drop down shipping options menu including: Always Cool/Fitch Mountain Packaging, VinFillment, Vinfolio and 55 Degrees. A $20 handling fee and CA sales tax will apply. If you select VinFillment, they will contact you for address details and payment. If you select one of the others, please create your account prior to shipment.
True Vine Fulfillment (Santa Rosa, CA)
Telephone: 707-545-7450
Email: eric@truevinewine.com
VinFillment (American Canyon, CA)
Telephone: 707-656-4467
Email: customerservice@vinfillment.com
VinFolio (American Canyon, CA)
Telephone: 800-969-1961
Email: service@vinfolio.com
55 Degrees (St. Helena, CA)
Telephone: 707-963-5513
Email: wine@fiftyfivedegrees.com
International Shipping
If you are shipping to Japan, the UK or Hong Kong you may select your country code (JP, UK, or HK) in the State Dropdown menu. Should you not see your country listed, you must select IT. We will contact you with a quote prior to shipment.
Returns
Please contact our team if you have questions about our return policy.